Frequently Asked Questions

Shado Coffee - FAQ's

Please see below our FAQs

 

Order Placement and Confirmation

Q: What happens after I place an order?

A: Once you place your order, we pre-authorise your card but do not immediately charge it. We confirm product availability with our supplier, then process your payment and dispatch the order. If the product is unavailable or delayed, we will void the pre-authorisation and notify you.

Shipping and Delivery

Q: How long does it take to process and deliver my order?

A: Once confirmed, your order will be dispatched and out for delivery within 3-5 working days. We will send tracking details via email within 24 hours of dispatch.

 

Q: What should I do if I don’t receive tracking details?

A: If you haven’t received tracking details within five working days, contact us at support@shadocoffee.com, and we’ll assist you.

 

Q: Do you ship internationally?

A: Currently, we only ship to addresses within the UK.

 

Q: What are your Shipping Fees?

A: Free Shipping on Orders £500 and over, and our Standard Shipping Rate (Orders up to £499) - £10.

 

Q: Are there any delays in shipment?

A: Delivery delays can occur due to high order volumes or unforeseen circumstances. If there are significant delays, we will notify you via email or telephone.

Returns, Refunds, and Cancellations

Q: What is your returns policy?

A: We offer a 28-day return policy. Items must be in the same condition as received, with tags, original packaging, and proof of purchase. Sale items and gift cards are not eligible for returns. See our Policy for more info

 

Q: How do I start a return?

A: Contact us at returns@shadocoffee.com to begin a return request. Once approved, we’ll provide you with instructions on how to return your item(s).

Items sent without prior approval will not be accepted.

 

Q: Can I cancel my order?

A: Orders cancelled after 48 hours may incur additional fees.

If the order has been dispatched, you’ll need to cover return shipping and potential restocking fees.

*Restocking fees are 25% of the purchase price. Please check if a restocking fee applies to your order by contacting us at support@shadocoffee.com.

 

Q: When will I receive my refund?

A: Refunds are processed to the original payment method within 14 business days after we’ve inspected and approved your return. If you haven’t received your refund within 15 business days, please contact us at returns@shadocoffee.com.

 

 

Damages and Issues

Q: What should I do if my order is damaged or incorrect?

A: Please inspect your items upon delivery. If there’s any damage or an incorrect item, email support@shadocoffee.com with clear photos of the damage or details of the error, and we’ll assist you further.

We must be notified within 3 days of receipt of delivery of any damaged/faulty goods to be returned to us.

About Shado Coffee

Q: What makes Shado Coffee different?

A: We’re passionate about bringing café-quality coffee to everyone. Our expertly curated selection of coffee grinders, and accessories ensures top performance and reliability.

Q: Can I get help choosing the right products for me?

A: Absolutely! Our friendly team is here to provide advice and tips to help you select the perfect products for your needs.

Contact Us

Q: How can I contact Shado Coffee?

A: You can reach us via email:

For more details, please visit our Shipping Policy and Returns/Refund Policy pages.

 

 

Product Warranty FAQ's

 

Eureka Grinder Warranty FAQ page

1. What is covered under the grinder warranty?

Our grinder warranty covers manufacturing defects and faults, but it does not include damage caused by user misuse, such as incorrect setup, poor maintenance, irregular cleaning, or over-tightening of blades leading to blockages.

2. Will I be charged for repairs under warranty?

If the grinder can be repaired using replacement parts, you will be charged for the cost of the required items. If no fault is found during inspection, a minimum repair fee of £50 will apply in addition to any replacement part costs.

3. How long does a grinder repair take?

Repairs typically take up to 2 weeks. We will keep you informed throughout the process.

4. What happens if my grinder cannot be repaired?

In the rare event that your grinder is deemed beyond economical repair after inspection, we will replace it at no additional cost to you.

5. What should I do to avoid voiding my grinder warranty?

To maintain your warranty, ensure proper setup, regular maintenance, and cleaning, and avoid over-tightening the blades. Always refer to the product manual for best practices.

6. How can I learn more about the manufacturer's warranty policy?

The manufacturer’s warranty policy includes specific terms, conditions, and instructions for filing a claim. If you need assistance accessing or understanding these details, feel free to contact us or the manufacturer directly.

7. Can you assist with manufacturer warranty claims?

Yes, we’re happy to provide support with any claims under the manufacturer’s warranty. Reach out to us, and we’ll guide you through the process.