Warranty FAQ Page

Please see below our Warranty FAQ page

Coffee Machine Warranty FAQ page

1. How long is the warranty for my coffee machine?
Your coffee machine is covered by a 1-year warranty from the date of purchase.

2. What should I do if I experience issues during the 1-year warranty period?
If you experience any problems with your coffee machine within the first year, please contact us for support at info@shadocoffee.com. We’re here to help!

3. What happens after the initial 1-year warranty period?
Once the 1-year warranty provided by us ends, your coffee machine will be covered under the manufacturer’s warranty.

4. How can I learn more about the manufacturer’s warranty policy?
The manufacturer’s warranty policy includes specific terms, conditions, and instructions for filing a claim. If you need assistance accessing or understanding these details, feel free to contact us or the manufacturer directly.

5. Can you assist with manufacturer warranty claims?
Yes, we’re happy to provide support with any claims under the manufacturer’s warranty. Reach out to us, and we’ll guide you through the process.

Grinder Warranty FAQ page

1. What is covered under the grinder warranty?
Our grinder warranty covers manufacturing defects and faults, but it does not include damage caused by user misuse, such as incorrect setup, poor maintenance, irregular cleaning, or over-tightening of blades leading to blockages.

2. Will I be charged for repairs under warranty?
If the grinder can be repaired using replacement parts, you will be charged for the cost of the required items. If no fault is found during inspection, a minimum repair fee of £50 will apply in addition to any replacement part costs.

3. How long does a grinder repair take?
Repairs typically take up to 2 weeks. We will keep you informed throughout the process.

4. What happens if my grinder cannot be repaired?
In the rare event that your grinder is deemed beyond economical repair after inspection, we will replace it at no additional cost to you.

5. What should I do to avoid voiding my grinder warranty?
To maintain your warranty, ensure proper setup, regular maintenance, and cleaning, and avoid over-tightening the blades. Always refer to the product manual for best practices.