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Shado Coffee - Delivery & Returns

please see below Shado Coffee Delivery & Return Information

 

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder. We will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched and out for delivery within 3-5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 5 working days, please reach out to us via email at support@shadocoffee.com so that we can help.

Special Request Products

Please note that some products available in our store are not stocked with our suppliers and are offered on a special request basis only. These items must be specially ordered from our supplier, which may result in an extended delivery period. Our customer support team will promptly update you with the expected delivery timeline for these products. We appreciate your understanding and patience as we work to fulfill your order.

 

Damages

We ask that you thoroughly inspect all items at the point of delivery. If you discover that any item(s) has been damaged or you have received the wrong item(s), please send us an email, and for damaged item(s), include clear photos of the damaged items to support@shadocoffee.com so that we can open an insurance claim on your behalf.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees.

If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item including any re-stocking fees that may apply. Any refunds can only be issued to the same payment method which was used to place the order.

*Restocking fees are 25% of the purchase price. Please check if a restocking fee applies to your order by contacting us at support@shadocoffee.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@shadocoffee.com.

For more information, please see our Returns/Refund Policy and our Shipping Policy.

 

 

 

 

 

 

Welcome to Shado Coffee

At Shado Coffee, we're passionate about one thing: helping you enjoy great coffee with the best coffee machines and brewing equipment. What started as a small operation in Derbyshire has grown into a trusted source for top-quality espresso machines, grinders, and accessories. Whether you're brewing coffee at home, in the office, or in a café, we’re here to help make that perfect cup a reality, every time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Story

It all started with one terrible cup of coffee. Our founder, Josh, had enough of settling for brews that were either too bitter, too weak, or plain disappointing. Instead of giving up, he decided to take matters into his own hands and set out on a mission to find a better way to brew. And that’s how Shado Coffee was born.

Determined to bring high-quality coffee brewing equipment to both everyday coffee lovers and passionate café owners, Josh knew no one should have to settle for a bad cup of coffee. With Shado Coffee, you don’t have to.

 

Our Vision

We believe that everyone deserves café-quality coffee, whether you’re starting your morning at home or catching up with friends at your favourite coffee spot. And we know that great coffee starts with the right equipment.

We’re not just here to sell coffee machines; we’re here to help you unlock the rich flavours and aromas that only a high-quality espresso machine or coffee grinder can deliver. Our vision is to build a community of coffee lovers who experience the joy of a perfect brew every day, without being held back by poor-quality equipment.

 

Why Choose Us?

When you choose Shado Coffee, you’re joining a community of people who care just as much about great coffee as you do. Here’s why our customers trust us:

 

• Expertly Curated Coffee Machines: We’ve handpicked the best espresso machines, automatic coffee makers, and coffee accessories from brands we know and trust, ensuring that every product we offer meets our high standards for quality and performance and at competitive prices.

 

• Customer-Focused Service: Whether you’re looking for advice on choosing the right coffee machine or tips for brewing the perfect espresso, our friendly team is here to help you every step of the way.

 

• Seamless Shopping Experience: From fast shipping and secure payments to regular order updates, we make sure your online shopping experience is simple, stress-free, and reliable.

 

• Coffee Tips & Trends: We love sharing our passion for coffee. That’s why we keep our customers up to date with the latest brewing techniques, coffee trends, and tips to help you get the most out of your coffee machine or espresso machine.

 

We understand that choosing the right coffee machine can feel overwhelming, so we’ve taken the guesswork out by offering only the best models—each carefully selected to help you brew your ideal cup of coffee.

 

Meet the Founder

Hi, I’m Josh, the founder of Shado Coffee. I’ve always loved coffee, but for years, I struggled to find that perfect cup. It was either too bitter, too weak, or just not quite right. Fed up with mediocre coffee, I decided to do something about it.

That’s how Shado Coffee came to life. My goal was simple: to help people find the right coffee machines and coffee brewing equipment so they could enjoy coffee that’s actually worth drinking, whether at home, at work, or in a café.

I’m lucky to work alongside a small team of coffee enthusiasts who share my obsession with great coffee. Every espresso machine or coffee maker we sell is something we’d happily use ourselves. Whether you’re looking for a sleek, home coffee machine for your kitchen or a professional-grade coffee machine for your business, we’ve got you covered.

At the end of the day, Shado Coffee isn’t just about selling machines—it’s about making sure no one ever has to settle for bad coffee again.

 

Our Community Commitment

At Shado Coffee, we’re not just another coffee machine retailer—we’re proud to be part of the coffee-loving community across the UK. While our head office is based in London, our reach extends nationwide, thanks to our trusted supplier and courier partners.

Every order we process and every interaction we have is more than just a transaction—it’s our chance to demonstrate our commitment to providing excellent service. Whether you have questions about our products or need help with your order, we’re here to support you every step of the way. Your experience matters to us, and we’re dedicated to making sure it’s a great one.

 

Connect With Us

Thank you for your interest in Shado Coffee! We invite you to explore our range of coffee machines, espresso makers, and accessories, and connect with our coffee-loving community. If you have any questions or need assistance, don’t hesitate to reach out through our contact page - Shado Coffee - Contact Us

Stay connected with us on social media for the latest updates, tips, and coffee inspiration!

 

Kind regards,
Josh Widdowson
Founder, Shado Coffee